How to raise a concern

Contact us first

Email info@samitright.com with the subject “Formal complaint”. Include your name, case reference if applicable, what happened, relevant dates and the outcome you are seeking.

What happens next

• We will acknowledge the complaint and identify any information needed to review it.
• We will consider the records available and provide a written response.
• If more time is required, we will explain the reason and provide an update.

Privacy and records

Complaint information will be handled in line with our privacy policy and may be retained as needed to investigate the concern, respond and improve the service.

Independent rights

This process does not remove any legal rights or any right to seek independent advice or contact an appropriate authority where applicable.